Shipping and Delivery Policy

At Joyroom Online, we strive to provide a smooth and hassle-free shopping experience. This policy outlines our shipping and delivery process for orders placed within Pakistan.

1. Order Processing

Orders are processed within 24 hours after confirmation.
Once processed, you will receive a confirmation message or email with order details.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframe

We offer fast nationwide delivery across Pakistan.
Standard delivery time: 1-2 business days.
Delivery may be delayed due to unforeseen circumstances such as weather, strikes, or courier service issues.

3. Shipping Charges

Shipping charges vary based on your location and order weight. The exact cost will be displayed at checkout.
We may offer free shipping on orders above a certain amount (if applicable, details will be mentioned on our website).

4. Delivery Process

Our trusted courier partners will deliver your order to your doorstep.
If you are unavailable at the time of delivery, the courier may attempt redelivery or contact you for rescheduling.
Please provide an accurate delivery address and contact number to avoid delays.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience.
Customers must ensure they have the exact cash amount ready upon delivery.
In case of refusal without valid reason, future COD orders may be restricted.

6. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor the delivery status.
You can track your order through the courier service’s website or contact our support team for assistance.

7. Undelivered & Lost Packages

If your package is delayed beyond the expected delivery time, please contact us for support.
If a package is lost or undelivered due to an incorrect address provided by the customer, we will not be responsible for reshipping costs.

8. International Shipping

Currently, we only deliver within Pakistan. International shipping is not available at this time.

9. Contact Us

For any shipping or delivery-related inquiries, feel free to reach out:

📧 Email: [email protected]
📞 Phone: +92 341 5841745
📍 Address: Lahore, Pakistan

By placing an order with Joyroom Online, you agree to this Shipping & Delivery Policy. Thank you for shopping with us!