At Joyroom Online, we strive to provide a smooth and hassle-free shopping experience. This policy outlines our shipping and delivery process for orders placed within Pakistan.
1. Order Processing
- Orders are processed within 24 hours after confirmation.
- Once processed, you will receive a confirmation message or email with order details.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Timeframe
- We offer fast nationwide delivery across Pakistan.
- Standard delivery time: 1-2 business days.
- Delivery may be delayed due to unforeseen circumstances such as weather, strikes, or courier service issues.
3. Shipping Charges
- Shipping charges vary based on your location and order weight. The exact cost will be displayed at checkout.
- We may offer free shipping on orders above a certain amount (if applicable, details will be mentioned on our website).
4. Delivery Process
- Our trusted courier partners will deliver your order to your doorstep.
- If you are unavailable at the time of delivery, the courier may attempt redelivery or contact you for rescheduling.
- Please provide an accurate delivery address and contact number to avoid delays.
5. Cash on Delivery (COD)
- We offer Cash on Delivery (COD) for customer convenience.
- Customers must ensure they have the exact cash amount ready upon delivery.
- In case of refusal without valid reason, future COD orders may be restricted.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number to monitor the delivery status.
- You can track your order through the courier service’s website or contact our support team for assistance.
7. Undelivered & Lost Packages
- If your package is delayed beyond the expected delivery time, please contact us for support.
- If a package is lost or undelivered due to an incorrect address provided by the customer, we will not be responsible for reshipping costs.
8. International Shipping
- Currently, we only deliver within Pakistan. International shipping is not available at this time.
9. Contact Us
For any shipping or delivery-related inquiries, feel free to reach out:
???? Email: [email protected]
???? Phone: +92 341 5841745
???? Address: Lahore, Pakistan
By placing an order with Joyroom Online, you agree to this Shipping & Delivery Policy. Thank you for shopping with us!