Terms and Conditions

Welcome to Joyroom Online! By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

1. General

• These Terms govern your use of Joyroom Online and all purchases made through our website.
• We reserve the right to modify or update these Terms at any time without prior notice.
• By using our website, you confirm that you are at least 18 years old or have parental consent.

2. Products & Orders

• We offer high-quality mobile accessories, including AirPods, headphones, and more.
• All product images and descriptions are for reference only; actual products may slightly vary.
• We reserve the right to limit or refuse any order if we suspect fraudulent activity or policy violations.

3. Pricing & Payments

• All prices are listed in Pakistani Rupees (PKR) and include applicable taxes.
• We accept Cash on Delivery (COD) and other available payment methods displayed at checkout.
• In case of pricing errors, we reserve the right to cancel orders before shipment.

4. Shipping & Delivery

• We deliver orders across Pakistan within 1-2 business days.
• Delivery charges may apply and will be shown at checkout.
• We are not responsible for delays caused by unforeseen circumstances, such as courier issues.

5. Returns & Refunds

• We accept returns and exchanges within 7 days of receiving your order.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Refunds will be processed after inspection and may take 5-7 business days.
• We do not accept returns for hygiene-sensitive items (e.g., earphones if packaging is opened).

6. Warranty & Claims

• Some products come with a manufacturer’s warranty; details will be mentioned on the product page.
• If you receive a defective or damaged item, contact us within 48 hours for assistance.

7. User Conduct

• You agree not to misuse our website, engage in fraudulent transactions, or attempt to harm our services.
• Any violation of these terms may result in legal action or account suspension.

8. Intellectual Property

• All content on Joyroom Online, including images, logos, and text, is our intellectual property and cannot be used without permission.

9. Limitation of Liability

• We are not liable for indirect or consequential damages arising from the use of our products or website.

10. Governing Law

• These Terms and Conditions are governed by the laws of Pakistan. Any disputes will be handled in accordance with Pakistani legal jurisdiction.

11. Contact Us

If you have any questions about our Terms and Conditions, feel free to contact us:

📧 Email: [email protected]
📞 Phone: +92 341 5841745
📍 Address: Lahore, Pakistan

By using Joyroom Online, you agree to these Terms and Conditions. Thank you for shopping with us!